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Alaska Pacific University
IT Support Technician
Anchorage, AK • Posted 2026-07-22
Position Description
Provide Tier 1 and 2 technical support for University students, faculty and staff. Provides end user technical support Monitors the IT support desk answering the phone, assisting walk-in requests, and managing support ticket system. Initial assessment of trouble ticket calls, resolving where possible, escalating to appropriate resource when necessary. Tracks issues through resolution, monitors ticketing system and assisting other team members in closing tickets. Effective use of diagnostic tools, logs, remote access, and system documentation in resolving end user technology problems.
Key Requirements & Qualifications
- Consults with system users to determine requirements / needs, analyze and identify solutions to meet University requirements.
- Excellent customer service skills
- Skill in managing multiple projects and deadlines effectively, prioritizing customer needs and determining urgency and impact of request.
- Skill in communicating effectively, both verbally and in writing.
- Skill in diagnosing and resolving computer hardware and software issues.
Overview & Salary
Compensation Competitive Salary & Full Alaska Benefits
Employment Type Full-Time (Remote)
Industry Trades & Heavy Equipment
Primary Work Location Address 3600 San Jeronimo Dr, Anchorage, AK 99508 (Anchorage) View Address on Google Maps ↗
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