Desktop Support Representative II - JR109792

Position Description

Desktop Support Representative II - JR109792 Calista Brice is owned by Calista Corporation, an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaska's Indigenous peoples. Our work directly contributes to advancing the social, cultural, and economic welfare of over 35,000 Alaska Natives in the Calista Region. Calista Brice is a dynamic family of 20+ companies tackling the toughest challenges in construction, engineering, and environmental services. Founded in 2012 and backed by over 60 years of industry experience, we've grown into a powerhouse group that combines the resources of a large organization with the agility and personal touch of smaller firms. Our team provides centralized services for our companies, such as IT, HR, and business operational support. We deliver these vital services so our subsidiaries can focus on their specialized work. As part of our team, you'll develop versatile business skills while building relationships across diverse industries and making a meaningful impact on our entire organization. Your expertise will directly support our mission of strengthening our subsidiaries while creating opportunities that benefit Alaska Native communities. As the Desktop Support Representative II, you will work onsite in Fairbanks, Alaska, and provide intermediate-level technical support to Calista Brice end users by independently troubleshooting, resolving, maintaining, and administering desktop systems, software, peripherals, user accounts, endpoint technologies, and related IT services. This position handles escalated and more complex technical issues that require greater technical knowledge, judgment, and problem-solving than first-level support. The Desktop Support Representative II supports daily IT operations through timely resolution of service requests, accurate documentation, endpoint and account administration, equipment deployment, and continuous improvement of IT processes. This position may assist with technical projects, system administration tasks, and mentoring or knowledge sharing with less-experienced support staff. Provide intermediate-level technical troubleshooting, repair, upgrades, configuration, and maintenance of desktop systems through phone, remote access, and on-site support.