Quality Assurance Case Review Specialist
Anchorage, AK • Posted 2026-07-22
Position Description
Quality Assurance Case Review Specialist Job Title: Quality Assurance Case Review Specialist Department: Financial Assistance Reports To: Quality Assurance and Training Manager The Quality Assurance Case Review Specialist ensures data integrity and service quality across financial assistance programs by conducting comprehensive case file reviews and analyzing program compliance. This position plays a critical role in maintaining CITC's high standards by evaluating the timeliness and accuracy of eligibility determination and case management processes. Working in partnership with our people, the specialist develops opportunities that fulfill our endless potential through continuous quality improvement, trend analysis, and staff training. The role directly supports CITC's mission by ensuring that financial assistance services meet regulatory requirements and organizational values while providing exceptional support to Alaska Native and American Indian participants. Conduct comprehensive eligibility and case management quality assurance case file reviews to ensure compliance with established standards, protocols, and CARF requirements.
Key Requirements & Qualifications
- Conduct comprehensive eligibility and case management quality assurance case file reviews to ensure compliance with established standards, protocols, and CARF requirements.
- Monitor data integrity and accuracy within financial assistance databases to ensure alignment with CITC, CARF, and funding performance requirements.
- Strong analytical skills with exceptional attention to detail.
- Excellent verbal and written communication skills.
- Demonstrated ability to systematically review and evaluate cases to maintain and enhance overall quality.
Overview & Salary
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