Technical Support Center (TSC) Supervisor

Position Description

Technical Support Center (TSC) Supervisor Join a dynamic, people-first IT organization where you'll lead a talented Technical Support Center team and make a direct impact on the daily technology experience of a diverse university community. In this role, you'll shape the future of IT support by driving innovative service delivery, improving processes, and influencing strategic initiatives across the department. You'll have the opportunity to mentor and grow a team of professionals, foster a culture of collaboration and inclusion, and champion exceptional customer service that truly makes a difference. This position also offers hands-on involvement in meaningful projects, from optimizing service operations to implementing new technologies that support learning, research, and a great student, faculty and staff experience. If you're passionate about leadership, continuous improvement, and creating positive user experiences, this role provides a rewarding opportunity to build relationships, develop talent, and help shape the direction of IT services in a supportive and forward-thinking environment. The Technical Support Center (TSC) Supervisor serves as a key leadership role within the IT department, responsible for managing day-to-day support operations, leading and developing a team of technicians, and ensuring high-quality, customer-focused IT services. This position drives strategic and operational performance by overseeing service delivery, projects, and service level outcomes, while fostering strong partnerships across the organization, while maintaining efficient, reliable support systems that enable the broader IT department to meet institutional goals. We are seeking an experienced and motivated IT Support & Infrastructure Team Lead to oversee daily technical support operations while providing hands-on expertise across a broad range of IT services. The ideal candidate will possess more than 10 years of experience working in Information Technology, along with at least 5 years of leadership experience within an IT environment. This role requires a strong technical background and the ability to lead support teams in a fast-paced and customer-focused environment.